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By subscribing you agree to our Privacy Policy and the Atlassian Cloud Terms of Service . This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Get webhook notifications whenever ProPay creates an incident, updates an incident, resolves an incident or changes a component status. The URL we should send the webhooks to We'll send you email if your endpoint fails By subscribing you agree to our Privacy Policy . This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Visit our support site . Get the Atom Feed or RSS Feed . All Systems Operational About This Site ProPay's home for current solution status, incidents, planned maintenance and solution release events. ProPay regularly conducts infrastructure maintenance Thursdays between 1am-3am Mountain Time. xfer.propay.com patching occurs on the last Thursday of each month between 11a-12p MT. This may include brief disconnects. The TEST environments are patched between 1am-3am Mountain Time, typically on the 3rd or 4th Thursday. Uptime over the past 90 days. View historical uptime. Production Processing Solutions Operational 90 days ago 99.99 % uptime Today Credit Card and ACH Processing Operational 90 days ago 99.98 % uptime Today Websites, Mobile, and Card Readers Operational 90 days ago 100.0 % uptime Today 3rd Party Gateways Operational 90 days ago 100.0 % uptime Today Production Supporting Solutions Operational 90 days ago 100.0 % uptime Today xfer.propay.com - SFTP Reports Operational 90 days ago 100.0 % uptime Today Batch File Processing & Commissions Operational 90 days ago 100.0 % uptime Today Bank Transfers Operational 90 days ago 100.0 % uptime Today Testing Environments Operational 90 days ago 100.0 % uptime Today Integration TEST Environment Operational 90 days ago 100.0 % uptime Today Sandbox Test Environment - Future Releases Operational 90 days ago 100.0 % uptime Today Integrated Gateways Operational 90 days ago 100.0 % uptime Today Chase Paymentech - Orbital Gateway Operational 90 days ago 100.0 % uptime Today Network Merchants Operational 90 days ago 100.0 % uptime Today Web Collect Operational 90 days ago 100.0 % uptime Today Meritus Operational 90 days ago 100.0 % uptime Today CyberSource Operational 90 days ago 100.0 % uptime Today Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. had a major outage had a partial outage Related No incidents or maintenance related to this downtime. Past Incidents Mar 10 , 2020 SEV3 (Medium) ProPay System Incident Resolved - The change made by our teams has resolved the issue. Our system issue occurred between 10:45 AM to 11:24 AM MST. Mar 10 , 11:51 MDT Monitoring - Our teams have taken some steps to address the current issue. We are now monitoring our systems to view the effect of the step we have taken. Mar 10 , 11:20 MDT Investigating - We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is addressed. clientsupport@propay.com 801-341-5312 Mar 10 , 11:06 MDT Mar 9 , 2020 No incidents reported. Mar 8 , 2020 Intermittent Timeouts Resolved - Between 9:13 am and 9:17 am MST, we were experiencing intermittent timeouts with MasterCard. Subsequently between 10:45 am and 11:30 am MST, we were experiencing intermittent timeouts with Amex and Discover cards. Mar 8 , 00:00 MST Mar 7 , 2020 No incidents reported. Mar 6 , 2020 No incidents reported. Mar 5 , 2020 No incidents reported. Mar 4 , 2020 ProPay Integration TEST Environment Maintenance-Card Reader Completed - The scheduled maintenance has been completed. Mar 4 , 01:01 MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 3 , 23:00 MST Update - We will be undergoing scheduled maintenance during this time. Mar 3 , 11:50 MST Scheduled - ProPay will perform an update on the Integration TEST environment between 23:30 and 01:30 Mountain Time tonight. The update may impact card reader related transactions. Mar 3 , 11:49 MST Mar 2 , 2020 No incidents reported. Mar 1 , 2020 No incidents reported. Feb 29 , 2020 No incidents reported. Feb 28 , 2020 No incidents reported. Feb 27 , 2020 No incidents reported. Feb 26 , 2020 No incidents reported. Feb 25 , 2020 ProPay Production Environment Scheduled Update 20.02 Completed - The scheduled maintenance has...