status.propay.comProPay Status

x Get email notifications whenever ProPay creates , updates or resolves an incident. Email address: Enter OTP: Resend OTP in: seconds Didn’t receive the OTP? Resend OTP By subscribing you agree to our Privacy Policy . This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Visit our support site . All Systems Operational About This Site ProPay’s home for current solution status, incidents, planned maintenance and solution release events. Regular Maintenance Windows (Mountain Time) ────────────────────────────── Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am) Infrastructure: Every Thursday, 01:00-3:00 (am) xfer.propay.com: last Thursday of each month, 13:00-15:00 TEST environment: Every Tuesday, 15:00-17:00 Production Processing Solutions Operational Credit Card and ACH Processing Operational Websites, Mobile, and Card Readers Operational Production Supporting Solutions Operational xfer.propay.com - SFTP Reports Operational Batch File Processing & Commissions Operational Bank Transfers Operational Phones ? Operational Regulatory Updates ? Operational Testing Environments Operational Integration TEST Environment Operational Integrated Gateways Operational Chase Paymentech - Orbital Gateway Operational Network Merchants Operational Web Collect Operational Meritus Operational CyberSource Operational Other 3rd Party Gateways Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Scheduled Maintenance ProPay Production Environment Scheduled Release Update 24.4.1 (May Release) May 21 , 2024 00:00 - 05:00 MDT On Tuesday, May 21st, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 24.4.1 (May Release) We do not anticipate any interruption to services during this update window. The update will include the following changes: *Update the SSO Page PropayCard\UpdatePin” to allow users in Active OR Reset Pin status to update the PPMC Pin on that page. *Update the SSO Page Report/TaxInformation” to allow users to see only the last three years’ reports. *Update the Reporting API ( https://www.propay.com/en-US/Documents/API-Docs/ProPay-Reporting-API-Manual ) to include the new report option Get Chargeback Status” to get transaction chargeback status and description. Posted on May 13 , 2024 - 07:39 MDT ProPay May 2024 Database Maintenance Reminder May 23 , 2024 03:00 - 03:15 MDT At 3:00 a.m. (MT) on Thursday, May 23rd, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame. Posted on May 07 , 2024 - 14:20 MDT Past Incidents May 14 , 2024 No incidents reported today. May 13 , 2024 No incidents reported. May 12 , 2024 No incidents reported. May 11 , 2024 No incidents reported. May 10 , 2024 No incidents reported. May 9 , 2024 No incidents reported. May 8 , 2024 No incidents reported. May 7 , 2024 No incidents reported. May 6 , 2024 No incidents reported. May 5 , 2024 No incidents reported. May 4 , 2024 No incidents reported. May 3 , 2024 No incidents reported. May 2 , 2024 No incidents reported. May 1 , 2024 File Format Restrictions for Uploading Docs for Chargeback Disputes and Retrieval Requests Completed - The scheduled maintenance has been completed. May 1 , 01:00 MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 1 , 00:00 MDT Scheduled - In order to better conform with improved dispute automation tools, our document upload methods for chargeback documentation will discontinue support for the following formats: .bmp, .png, .doc, and .docx. These upload methods include: *ProPay API Trans Type 46 *The Chargeback Single Sign On (SSO) page - Document/UploadDocument (Risk Retrievals & Chargebacks) *Epay.propay.com *Other future portal solutions While this will happen no sooner than May 2024, partners should prepare now to submit document uploads only using .pdf, .jpg, .jpeg, .tif, and .tiff formats. In addition, for partners using TransType 47 for Retrieval Request documentation who are also using the below solutions, you will need to use the Trans Type 46 going forward for both Chargebacks and Risk Retrievals to benefit from coming dispute automation features. *Direct Transaction Entry Genius” solution *Direct Transation Entry TransIT” solution *ProPay ProtectPay card processing solution with ProPay Gateway *ProPay API card processing solutions Please send any questions you may have about the coming changes to your relationship manager or the Client Support team. Jan 19 , 11:54 MST Apr 30 , 2024 No incidents reported. ← Incident History Powered by Atlassian...